The prices are correct as shown on the Website and the App, and are inclusive of applicable tax and delivery charges unless the delivery address is not within the delivery area or minimum order/basket size requirement shall apply. We reserve the right to review the prices from time to time. Payment can be made online (via Paypal, FPX bank transfer, CIMB Clicks, Maybank 2 U, RHB, Boost, Graypay, debit or credit card payment) or cash on delivery.

We may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at our discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. Payment may also be made by using vouchers or account credit. Use of these is subject to  Cartopus Voucher and Account Credit Terms.

Orders are considered final as soon as they are placed and modification/cancellation is generally not permitted. That said, we do make exceptions on a case-by-case basis and please inform us at least 2 hours in advance. In the event of cancellation, we may credit the cost of such order to your account balance which can be applied to your next order. We are not liable or responsible for the time of an outside delays in outside payment gateway to charge or refund you or if your bank account/credit card has been used in a fraudulent manner.

Select
The purchase of Select subscription or trial consist of an initial charge followed by an optional automatic recurring payment feature (i.e. Smart Reload which enables the package to be renewed automatically by charging to your debit or credit card when the account balance runs out unless deactivated) as agreed to by you. By agreeing to the Terms and Conditions, you acknowledge that your purchase has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to deactivation.

Terminal
The purchase of a product through a ″Terminal″ or corporate order will be charged through cash on delivery or through credits linked to an individual dahmakan account where payment can be made online (via Paypal, FPX bank transfer, CIMB Clicks, Maybank 2 U, RHB, Boost, Graypay, debit or credit card payment) or cash on delivery. All other terms regarding price and payment and other terms in this T&C still apply.

ou may cancel an order without charge at any time before we have confirmed your order (a “Confirmed Order”) or received a confirmation email. If you wish to cancel an order before it becomes a Confirmed Order, please contact us immediately, via our Application or website. If we have not confirmed your order, we will refund your payment (excluding any discount, or Voucher that was applied to the order – see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Confirmed Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery. 

 Cancellation

We may notify you that an order has been cancelled or if an item because unavailable at any time. You will not be charged for any orders cancelled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

Email Support:support@e-focus.com.my

H/P Support:0123778216